Recko Inc. is looking for a Customer Success Manager to join our rapidly growing organization as a critical part of the customer facing team. Are you passionate about building relationships and ensuring your customer succeeds? Do you love collaborating with teams to solve complex business problems? Then this is the right opportunity for you.
Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and across external payment ecosystems with agility, confidence and at scale. . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations.
Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.
Working at Recko:
We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals
About the Role:
We are looking to hire a stellar customer success professional who will:
Be the primary point of contact and a trusted advisor to key customer stakeholders by building long lasting relationships and ensuring their success
Own the journey of our customers from onboarding to adoption to up-sell, renewal, and growth resulting in optimum value realization
Maintaining high levels of engagement throughout the lifecycle of the customer and seeking feedback at every point
Supporting our customers proactively to successfully use and operationalize the Recko platform
Collaborating with internal stakeholders across sales, engineering, product, and analytics to ensure all customer queries are addressed in a timely manner
Be an expert advisor for Recko’s customers and advise them on best practices on revenue operations, transactional management, AP/AR processes etc
Identify business opportunities to grow the revenue of the organization within existing customers.
Prepare, Lead and manage MBRs and QBRs (Monthly and Quarterly Business Reviews) with clients
Be the source of customer feedback on the product and the solution for our product as well as marketing function
What are we looking for:
2 to 4 years of experience in customer success or related roles working in SaaS / complex software product organizations.
Fundamental knowledge of financial processes would be an added advantage
Very strong written and verbal communication skills
Demonstrated experience working collaboratively with CXO personas
Adept at handling basic level technical discussions with customers
Experience reading and analyzing data to gain actionable insights
Strong attention to detail and ability to handle multiple activities simultaneously
Ability to think strategically and implement with excellence
And most importantly, you should be fun to work with