Customer Success

Customer Success Manager

Bengaluru   |   Full Time

About the Role:

We are looking to hire a stellar customer success professional who will:

  1. Be the primary point of contact and a trusted advisor to key customer stakeholders by building long lasting relationships and ensuring their success

  2. Own the journey of our customers from onboarding to adoption to up-sell, renewal and growth resulting in optimum value realization

  3. Maintaining high levels of engagement throughout the lifecycle of the customer and seeking feedback at every point

  4. Supporting our customers proactively to successfully use and operationalize the Recko platform

  5. Collaborating with internal stakeholders across sales, engineering, product and analytics to ensure all customer queries are addressed in a timely manner

  6. Be an expert advisor for Recko’s customers and advise them on best practices on revenue operations, transactional management, AP/AR processes etc

  7. Identify business opportunities to grow revenue of the organization within existing customers.

  8. Prepare, Lead and manage MBRs and QBRs (Monthly and Quarterly Business Reviews) with clients

  9. Be the source of customer feedback on the product and the solution for our product as well as marketing function.

What are we looking for:

  1. 2 to 4 years of experience in customer success or related roles working in SaaS / complex software product organizations.

  2. Fundamental knowledge of financial processes would be an added advantage

  3. Very strong written and verbal communication skills

  4. Demonstrated experience working collaboratively with CXO personas

  5. Adept at handling basic level technical discussions with customers

  6. Experience reading and analyzing data to gain actionable insights

  7. Strong attention to detail and ability to handle multiple activities simultaneously

  8. Ability to think strategically and implement with excellence

  9. And most importantly, you should be fun to work with

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